Help Center
We are here to answer your questions!
About Our Products
The Sculpt 2.0
What Is IPL?
Does IPL work on all skin types and hair colors?
Is the IPL treatment painful?
Can I use my 5minskin device over tattoos?
Is it suitable for freckled skin?
Is it safe for tanned skin?
Is hair loss permanent?
How often do I need to use my handset?
4-6 weeks: 2 treatments per week.
When can I expect to see results?
In 6 Weeks: After 6 weeks of consistent bi-weekly treatments, the hair follicles start to shrink and the hair begins to fall out.
In 10 Weeks: Most people will have achieved the desired results by this stage, with skin becoming smooth and nearly hairless.
Which areas of my body can I use my 5minskin IPL handset?
Is it necessary to shave before using the handset?
What hair removal can I use between treatments?
Is it safe to use the IPL device if I am currently doing skin treatment?
Is the 5minskin IPL device cordless?
Do I need to wear protective eyewear during my treatment?
How do I clean my handset?
Does my handset come with a warranty?
General Inquiries
Shipping
Do you offer free shipping?
When will my order ship?
How long will it take for my order to arrive?
My order stopped tracking but hasn't arrived! What should I do?
How do I change my shipping address?
Can I cancel my order?
Returns
What do I do if something arrives broken or damaged?
What is your return policy?
How can I return the product?
1. Items can be returned or exchanged within 90 days from the delivery date. Note that overdue requests may not be accepted.
2. To ensure swift and hassle-free shipping, minimize unforeseen expenses, and responsibly evaluate and recycle returned items, we need to apply a 10% return Restocking fee. This fee covers return shipping and restocking costs.
3. Customers will receive a prepaid shipping label for a fastest, easy and effective return process.
4. We'll email you once processing your refund or exchange and the refund will be issued to your original payment method.
Contact Us
What is the best way to contact the 5minskin team?
Email: hello@5minskinipl.com
Phone number: +1 (888)-860-1504
Contact hours: 9 AM - 5 PM EST Monday - Friday
What are 5minskin’s business hours?
Need Further Assistance?
If you need to get in touch fill out the contact form below, and we will be back to you as soon as possible. Our team is available Monday through to Friday from 9:00 am to 5:00 pm EDT.